Post-Install Survey
Thank you for participating in your local Municipal Light Plant (MLP) Heat Pump Rebate Program. This short customer survey helps us better understand your experience accessing utility rebates and working with your heat pump installer. If you have any questions regarding this form or process, please email MLP@AbodeEM.com. Thank you for taking a few minutes to complete our customer satisfaction survey.
MLP-MA Rebate ID
What's your name?
*
What's your address?
Please include your town. This is only used to track your responses with the rebate packet.
Who is your utility provider?
*
Please Select
Belmont Light
BELD
CMLP
HMLP
MGED
NMLD
RMLD
TMLP
WMGLD (Wakefield)
WMLP (Wellesley)
What HVAC contractor completed your installation?
*
Company name
How likely are you to recommend your heat pump installer to friends and family?
*
Not at all likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not at all likely, 10 is Extremely likely
Are there any specific concerns you have about the installer or issues you're encountering?
Back
Next
How satisfied are you with the overall communication of your heat pump installer?
*
Not at all satisfied
1
2
3
4
5
6
7
8
9
Extremely satisfied
10
1 is Not at all satisfied, 10 is Extremely satisfied
We're sorry to hear that you aren't satisfied with your installer's communication. Would you like to tell us more about it?
Were there any changes in your contract from the initial contract you signed?
*
Yes
No
How clearly were changes to your contract communicated by your heat pump installer?
Not clearly at all
1
2
3
4
5
6
7
8
9
Extremely clearly
10
1 is Not clearly at all, 10 is Extremely clearly
Please select all applicable changes that were made to the initial contract you signed.
Price
Equipment (type or size of equipment)
Design (location of equipment)
Other
How clearly did your heat pump installer communicate information regarding utility rebates?
*
Not clearly at all
1
2
3
4
5
6
7
8
9
Extremely clearly
10
1 is Not clearly at all, 10 is Extremely clearly
We're sorry to hear that this wasn't clear. We know utility rebates are important for projects like yours. Would you like to tell us more about it?
How satisfied are you with the overall quality of your install?
*
Not at all satisfied
1
2
3
4
5
6
7
8
9
Extremely satisfied
10
1 is Not at all satisfied, 10 is Extremely satisfied
We're sorry to hear that you aren't satisfied with the quality of the install. Would you like to tell us more about it?
[DEFUNCT] How satisfied are you with the overall job site clean up after your install?
Not at all satisfied
1
2
3
4
5
6
7
8
9
Extremely satisfied
10
1 is Not at all satisfied, 10 is Extremely satisfied
[DEFUNCT] We're sorry to hear that you aren't satisfied with the installer's clean up of your job site. Would you like to tell us more about it?
How satisfied are you with the explanation your heat pump installer provided regarding how to operate your heat pump(s)?
*
Not at all satisfied
1
2
3
4
5
6
7
8
9
Extremely satisfied
10
1 is Not at all satisfied, 10 is Extremely satisfied
We're sorry to hear the explanation wasn't that good. Knowing how to properly operate your heat pump(s) is important. Would you like to tell us more about it?
Back
Next
How likely are you to recommend heat pumps as an HVAC solution to others?
*
Not at all likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not at all likely, 10 is Extremely likely
Are there any specific concerns you have about the technology or issues you're encountering?
Please select all applicable reasons why you chose heat pumps as an HVAC solution.
Increase comfort for cooling
Increase comfort for both heating and cooling
Complete replacement of an older heating system
Save on annual energy costs
Reduce carbon impact of heating and cooling
Did you work with an Abode Heat Pump Specialist at any point throughout this project?
Please Select
Yes
No
Not sure
How helpful was your Abode Heat Pump Specialist?
Not helpful at all
1
2
3
4
5
6
7
8
9
Very helpful
10
1 is Not helpful at all, 10 is Very helpful
How did your Abode Heat Pump Specialist assist you as part of this project?
[DEFUNCT] Did you utilize any additional incentives or rebates for this project?
Yes
No
Did you complete a home energy assessment prior to this project?
Yes
No
If recommendations to add insulation or air sealing were made during your home energy assessment, did you make those improvements?
The recommendations were completed
The recommendations were not completed
No recommendations were made
[DEFUNCT] Have you taken advantage of any other rebates from your municipal utility provider for your home in the last two years?
Yes
No
Did you receive assistance from a heating/cooling coach while planning your heat pump project?
Yes
No
Who provided you with coaching services?
Please Select
Christopher Haringa
Ethan Herberman
Geoff Tritsch
Ken Hausman
Kim Slack
Other
How satisfied were you with the coaching services you received?
1
2
3
4
5
6
7
8
9
10
What, if anything, did you learn from your coach that influenced your decision to acquire a heat pump?
Can you describe one or more example of how your coach assisted with the project?
What, if anything, do you wish your coach had told you?
How likely would you have been to install heat pumps without coaching?
Very unlikely
1
2
3
4
5
6
7
8
9
Very likely
10
1 is Very unlikely, 10 is Very likely
How likely would you be to recommend the heating/cooling coaching service to friends and neighbors? Please elaborate.
Are there any additional comments or concerns you would like Abode or your municipal utility provider to be aware of?
Back
Next
Would you like a member of your municipal utility provider to follow up with you regarding your heat pump installation?
Yes
No
Please provide a bit of context regarding what you would like to discuss, so that the proper representative can follow up.
How would you like us to contact you?
Phone
Email
What's the best phone number to reach you on?
Format: (000) 000-0000.
What's the best email to reach you at?
Submit
Numerical average calculator
Please be sure to hit Submit!
Thank you again for completing this customer satisfaction survey.
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